Privacy Policy & Terms of Service
Straight answers about how we handle your data and how we work together — no fine print buried in legal jargon.
How We Handle Your Information
Digital Vemula ("we", "us", "our") builds websites and runs Meta Ads and Google Ads for businesses across Hyderabad and Telangana. This policy explains what we collect, why, and what say you have over it — whether you're a client, a site visitor, or someone who messages us on WhatsApp.
01 Information We Collect +
Information you give us directly — when you fill out a contact form, message us on WhatsApp, or book a consultation, we collect your name, phone number, email address, business name, and anything else you choose to share about your business.
Information collected automatically — when you visit our website, we (and the tools we use) automatically collect your IP address, browser and device type, pages viewed, and how you arrived at the site.
Information from ad platforms — if you click through from a Meta or Google ad, those platforms may pass along campaign and interaction data that helps us understand which ads are working.
Client account information — if you become a client, we may be given access to your Meta Business Manager, Google Ads, or website hosting accounts to do the work you've hired us for.
02 How We Use Your Information +
- To respond to enquiries and put together a quote for your business
- To build, host, and maintain your website
- To set up, run, and report on your Meta Ads and Google Ads campaigns
- To send WhatsApp or email updates about your project or campaign performance
- To understand how people use our own website, so we can improve it
- To meet legal or accounting obligations
We don't use your information for anything beyond running and improving the services you've asked us for.
03 Cookies & Tracking Technologies +
Our website uses cookies and similar technologies, including the Meta Pixel and Google Ads / Analytics tags, to understand traffic and measure how well our own marketing is working. These are the same tools we set up for clients, so we practice what we sell.
You can disable cookies in your browser settings at any time. Doing so may affect how some pages of the site behave, but it won't stop you from contacting us.
04 Third-Party Services We Use +
We rely on trusted platforms to deliver our services, including Meta (Facebook/Instagram), Google (Search, Ads, Analytics), WhatsApp Business, our website hosting provider, and standard business tools like email and invoicing software.
Each of these platforms has its own privacy policy governing how they handle data once it reaches them. We only share what's necessary for them to do their job — for example, passing your campaign data to Meta or Google so ads can be delivered and measured.
05 Data Sharing & Disclosure +
We do not sell, rent, or trade your personal information. We share information only:
- With the ad platforms and service providers listed above, strictly to deliver your project
- If required by law, court order, or government request
- With your consent, for example when you ask us to loop in another vendor
06 Data Retention +
We keep client and enquiry information for as long as needed to deliver our services, maintain your website or ad accounts, and meet accounting or legal requirements. If you ask us to delete your data and we have no ongoing legal or contractual reason to keep it, we will.
07 Data Security +
We take reasonable technical and organisational steps to protect the information we hold, including restricting access to client accounts and using secure hosting. No method of transmission or storage is completely secure, but we treat your business's data with the same care we'd want for our own.
08 Your Rights +
You can ask us, at any time, to:
- Show you what information we hold about you
- Correct anything that's inaccurate or out of date
- Delete your information, subject to any legal or accounting obligations
- Stop sending you marketing messages, while still contacting you about active projects
Send any of these requests to hello@digitalvemula.com or message us on WhatsApp, and we'll action it within a reasonable time.
09 Children's Privacy +
Our services are directed at business owners and are not intended for anyone under 18. We don't knowingly collect information from children.
10 Changes to This Policy +
We may update this policy as our services or the tools we use change. The "last updated" date at the top will always reflect the most recent version, and material changes will be flagged on this page.
How We Work Together
These terms cover website builds, Meta Ads management, and Google Ads management provided by Digital Vemula. By booking a consultation or paying an invoice, you're agreeing to the terms below.
01 Our Services +
We provide website design and development, Meta Ads management, and Google Ads management, either as a combined package or as standalone campaigns. Exact deliverables, timelines, and scope are confirmed with you on WhatsApp or over a call before any work begins.
02 Quotes & Onboarding +
Pricing depends on your industry and how competitive your area is, so we quote after a short conversation rather than off a fixed price list. Once you accept a quote, we'll confirm scope, timelines (typically a 7-day website turnaround), and what we need from you to get started — business details, branding assets, and account access where relevant.
03 Payment Terms +
- Our services run month-to-month — there are no year-long lock-in contracts
- Website builds typically require an upfront payment before work begins, with the balance due on completion
- Ongoing Meta Ads and Google Ads management is billed as a recurring monthly service fee
- Invoices are due within the timeframe stated on the invoice; we'll always flag it before anything is paused for non-payment
04 Ad Spend vs. Service Fees +
Our management fee covers strategy, setup, creative, and optimization of your campaigns. It does not include your actual ad spend — the budget you set with Meta or Google. Ad spend is billed directly by those platforms to your own ad account, and we never take a cut or markup on your media budget.
05 Client Responsibilities +
To keep timelines on track, we ask clients to provide business information, content, and feedback promptly, grant access to relevant ad or hosting accounts when needed, and ensure any content supplied (logos, images, testimonials, claims about the business) is accurate and something you have the right to use.
06 Intellectual Property +
Once a website is paid for in full, ownership of the final design and content transfers to you. Any underlying code frameworks, templates, or tools we've built for our own internal use remain ours. Ad creatives produced for your campaigns are yours to keep and reuse once paid for.
07 Results & Performance +
We manage every campaign to perform, and we report honestly every week — but we can't guarantee a specific number of leads, sales, or ranking position, since results depend on factors outside our control, including your market, competition, pricing, and how enquiries are handled once they reach you.
08 Cancellation & Termination +
Because we work month-to-month, either side can end the engagement with notice ahead of the next billing cycle. Work completed and invoiced up to the cancellation date remains payable. On ending an ads engagement, ad account access will be handed back or removed as you prefer.
09 Refund Policy +
Payments for work already completed — website build stages delivered, or a month of ad management already carried out — are non-refundable. If we haven't started work on a paid stage, we'll refund that portion in full.
10 Limitation of Liability +
Digital Vemula isn't liable for indirect losses, third-party platform outages (such as Meta or Google downtime), or issues arising from inaccurate information provided by the client. Our total liability for any claim is limited to the amount paid for the specific service in question.
11 Governing Law +
These terms are governed by the laws of India, with courts in Hyderabad, Telangana having exclusive jurisdiction over any dispute.
Questions About This Policy?
If anything here isn't clear, message us directly — no support tickets, no call centers.
Message Us on WhatsApp → Or email hello@digitalvemula.com